GrassFlap™ Return Policy
GrassFlap will only accept returns with prior approval. If you wish to return a product please send an email to david@grassflap.com explaining the reason for the return request. You will receive a confirmation email with return policy and return shipping label.
A refund will be issued for the return goods once the goods have been received and inspected. The refund amount will be as follows.
Return Window: 60 days from delivery date.
1. FULL REFUND when GrassFlap™ supplied the wrong unit or a unit that qualifies for a warranty claim. See warranty for full details.
2. UNIT COST less $35.00 RESTOCKING when customer changed their mind and returns the GrassFlap™ brand chute blocker in original packaging, parts have not been removed from wrapping.
3. UNIT COST less up to 30% RESTOCKING when unit is returned in opened or used condition but still functional condition.
ALL SHIPMENTS MUST BE PACKED PROPERLY TO ARRIVE IN GOOD CONDITION WITH RMA NUMBER. GRASSFLAP™ RESERVES THE OPTION TO DECLINE A SHIPMENT IF IT HAS LOOSE PARTS IN THE BOX