GrassFlap will only accept returns with prior approval. If you wish to return a product please send an email to firstname.lastname@example.org explaining the reason for the return request. You will receive a confirmation email with return address and RMA number.
A refund will be issued for the return goods once the goods have been received and inspected. The refund amount will be as follows.
- FULL REFUND when GrassFlap supplied the wrong unit or a unit that qualifies for a warranty claim. See warranty for full details.
- UNIT COST less $20.00 RESTOCKING when customer changed their mind and returns the GrassFlap in new condition.
- UNIT COST less 30% RESTOCKING when unit is returned in used condition but still functional condition.
ALL SHIPMENTS MUST BE PACKED PROPERLY TO ARRIVE IN GOOD CONDITION WITH RMA NUMBER. GRASSFLAP RESERVES THE OPTION TO DECLINE A SHIPMENT IF IT HAS LOOSE PARTS IN THE BOX.